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Affinity Web-based Service & Client Tracking Software for Professionals

Affinity is a web-based service & client tracking tool that provides professionals with access to critical client information. Affinity enables your staff to work with clients in a confident, responsive, coordinated and service-orientated manner anytime, anywhere.

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  • 1800 2 HIIVE (1800 2 44483)
  • 415.315.9449
  • +61 2 4253 5353

With a focus on ease of use and automation, Affinity gives you the benefit of instant, searchable access to client interactions, documents and important information. With a core database suitable for both company and individual contacts, Affinity also has a wide range of optional modules to help you manage campaigns, prospects, events, memberships, issues, contracts, invoices, property, ownership and more.

Provided in either SaaS, hosted or installed modes, Affinity is a proven service & client tracking solution used by professionals in organisations ranging from small companies to publicly listed, as well as in government and education.

Works with you, not against you

Adopting an integrated management system for client service doesn't mean changing how you work. Affinity automatically tracks email conversations between staff & clients, which means your single customer view almost builds itself.

Get everyone on the same page

What good is a single customer view if only sales staff can access it? Unlike similar tools that silo information, Affinity has a free user licence so you can get all of your staff involved, but only pay for your key users.

Makes client engagement social

Affinity uses social techniques to drive user adoption; things like news feeds, alerts and conversation threads encourage users to get involved in client service through social motivators.