Hiive Systems are making headway with a lot of new initiatives – our latest being a support and help website aimed at our clients: help.hiivesystems.com!

It's our new help website!

The website is part blog, part user guide, part TV channel, and we’ve got even more plans in store. There’s product info, tips on using advanced features, software update notifications and even a forum for informal discussion & casual support interaction.

Whilst this site is intended to be a first point of call for clients with non-urgent questions or curiosities about our products, its also going to be a great reference for our service team – we know where we’re at with support documentation, training resources and notifying clients of new releases from an overall client point of view.

Feel free to check out the site, and if you’ve got a few minutes, tell us what you think with a quick email to feedback@hiivesystems.com.

Brad Howarth‘s new Cover Story for CIO Magazine includes a great reference of the work we’ve been doing with the NSW Department of Planning and their use of Affinity to track the billions of dollars a year in their Major Projects Tracking System.

It was great that John Ross from the Department was able to be to frank and honest with Brad, and we’re looking forward to being able to announce another important intiative we’re in the middle of working on with the Department now…

Today at CeBIT Australia’s Enterprise conference, Geoff McQueen had the pleasure of delivering a presentation which highlighted the main challenge affecting the success of enterprise software implementations: realising effective user adoption.

Looking around at who does user adoption well, and who can teach Enterprise a thing or two, the story of Facebook – with its defined features, platform nature, security model and more – comes to the top of your mind.

This presentation looks at what enterprise software – and the people who purchase, implement and manage it – can learn from the runaway success of Facebook as a user engagement case study.